Refund and Returns Policy

1. General Policy

At quaintbuy, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components are not eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products
• Perishable goods
• Final‑sale items marked as “non‑returnable” at checkout

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the product price minus any original shipping charges, unless the return is a result of our error. Shipping fees are non‑refundable for all other cases.

4.3. Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the refund entirely.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon receipt and report any issues within the 30‑day window.
• Package returned items securely to prevent damage during transit.
• Comply with all instructions provided in the Return Authorization.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: QuaintBuy, 1234 Market Street, Suite 100, Austin, TX 78701, USA